March 1, 2012, 20:59.
Welcome Back! It has been a huge day for improvements to process. We are seeing fewer and fewer requests for password resets. Maintaining your user profile is up to you. We have spent significant time this week resetting passwords which had long-disused email addresses. Those users did not see the new e-JCC program and changes coming because our emails to them were sent to company URL (thiscompany.com) that have been out of business for years. Please keep your profile current as you move around the industry.
A complaint today that a user was typing their email address into the system each time they logged in. Windows should remember those, or at least offer to remember names and passwords for you. I click on the username box when I log in and my email name pops right up. You may have asked Windows to quit offering to remember for you at some point. To restore this function on your computer, follow these instructions:
Open a browser (explorer). Click on “tools.” Click on “Internet Options.” Select the “Content” tab. Click the “Settings” button in the “AutoComplete section of the window. Make sure the following boxes are checked: “Forms,” “User names and passwords on forms” and “Ask me before saving passwords.” Click the “OK” button. Thanks to our Senior Counsel and clerk's office manager Walter Havers for that advice!
The "Secondary email" is BACK! You should be receiving emails from the OJCC at both the primary and secondary email addresses. If this is not so on Friday, March 2, 2012, please let me know. Explore the "Case Filings" tab though, it is a great tool to watch those incoming filings in one place, for all the cases you have. Our OJCC staff checks these "daily filings" daily! Go in today and use it to see what was filed on your cases each day this week.
The e-PFB attachment is working properly again and the Adobe errors should not recur. Hopefully everyone is enjoying easy attachment of signature pages and medical records to Petitions. We also believe that the PFBs are viewable now. If they are not working as described or not viewable, please email me directly so that we can diagnose. Include the case number please. Any error report to us should include a case number (unless encountered when requesting a case number or on a new case petition filing). Without the case number, the errors are hard to trace.
PLEASE DO NOT TYPE IN ALL CAPS IN THE PETITIONS AND RESPONSES. IT TAKES LOTS OF SPACE AND CREATES PROBLEMS. Using normal case and appropriate sentence capitalization is easier to read and makes the forms work as designed.
Understand that there was a coincidental issue with the OJCC email this week that has slowed your receipt of some of the messages we have sent. That is improving hourly and we now believe that the delivery is back to pre-transition speeds.
We love to help you. DO NOT HESITATE TO ASK! However, once you ask by email or phone, please give us a chance to respond. Many hours have been wasted this week chasing emails that were sent to the clerk, then pasted into an email to Jeannie Paugh, then pasted into an email to webmaster, then pasted into an email to me. Some requests were duplicated up to ten times, including the dreaded "I have not heard from you since I asked for help an hour ago, so I am sending this again." We will get to you.
Send password reset requests to me only at david_langham@doah.state.fl.us. If I cannot handle it, I will forward it. Send software errors and requests for navigation or use help to jeannie_paugh@doah.state.fl.us only. If she cannot fix it or help you, she will send it on appropriately. Give us 24 hours before repeating your request. We really are working 24/7 on your concerns, and we are making great progress. We will move even faster without the extra requests.
Thank you for your patience. We are committed to your success with electronic filing and welcome your suggestions, criticisms and questions. Direct them to me at david_langham@doah.state.fl.us.
My thanks to our great team, Susan Brown, Russ Vaughn, Rich Vaughn, Walter Havers, Jeannie Paugh, Jeff Russell, Kevin Wallace, and all those Judges and staff in the Districts that are pitching in with daily tasks to help us all serve you better. This is a great team, responding with a dedication I have seldom seen. Thanks TEAM!
Welcome Back! It has been a huge day for improvements to process. We are seeing fewer and fewer requests for password resets. Maintaining your user profile is up to you. We have spent significant time this week resetting passwords which had long-disused email addresses. Those users did not see the new e-JCC program and changes coming because our emails to them were sent to company URL (thiscompany.com) that have been out of business for years. Please keep your profile current as you move around the industry.
A complaint today that a user was typing their email address into the system each time they logged in. Windows should remember those, or at least offer to remember names and passwords for you. I click on the username box when I log in and my email name pops right up. You may have asked Windows to quit offering to remember for you at some point. To restore this function on your computer, follow these instructions:
Open a browser (explorer). Click on “tools.” Click on “Internet Options.” Select the “Content” tab. Click the “Settings” button in the “AutoComplete section of the window. Make sure the following boxes are checked: “Forms,” “User names and passwords on forms” and “Ask me before saving passwords.” Click the “OK” button. Thanks to our Senior Counsel and clerk's office manager Walter Havers for that advice!
The "Secondary email" is BACK! You should be receiving emails from the OJCC at both the primary and secondary email addresses. If this is not so on Friday, March 2, 2012, please let me know. Explore the "Case Filings" tab though, it is a great tool to watch those incoming filings in one place, for all the cases you have. Our OJCC staff checks these "daily filings" daily! Go in today and use it to see what was filed on your cases each day this week.
The e-PFB attachment is working properly again and the Adobe errors should not recur. Hopefully everyone is enjoying easy attachment of signature pages and medical records to Petitions. We also believe that the PFBs are viewable now. If they are not working as described or not viewable, please email me directly so that we can diagnose. Include the case number please. Any error report to us should include a case number (unless encountered when requesting a case number or on a new case petition filing). Without the case number, the errors are hard to trace.
PLEASE DO NOT TYPE IN ALL CAPS IN THE PETITIONS AND RESPONSES. IT TAKES LOTS OF SPACE AND CREATES PROBLEMS. Using normal case and appropriate sentence capitalization is easier to read and makes the forms work as designed.
Understand that there was a coincidental issue with the OJCC email this week that has slowed your receipt of some of the messages we have sent. That is improving hourly and we now believe that the delivery is back to pre-transition speeds.
We love to help you. DO NOT HESITATE TO ASK! However, once you ask by email or phone, please give us a chance to respond. Many hours have been wasted this week chasing emails that were sent to the clerk, then pasted into an email to Jeannie Paugh, then pasted into an email to webmaster, then pasted into an email to me. Some requests were duplicated up to ten times, including the dreaded "I have not heard from you since I asked for help an hour ago, so I am sending this again." We will get to you.
Send password reset requests to me only at david_langham@doah.state.fl.us. If I cannot handle it, I will forward it. Send software errors and requests for navigation or use help to jeannie_paugh@doah.state.fl.us only. If she cannot fix it or help you, she will send it on appropriately. Give us 24 hours before repeating your request. We really are working 24/7 on your concerns, and we are making great progress. We will move even faster without the extra requests.
Thank you for your patience. We are committed to your success with electronic filing and welcome your suggestions, criticisms and questions. Direct them to me at david_langham@doah.state.fl.us.
My thanks to our great team, Susan Brown, Russ Vaughn, Rich Vaughn, Walter Havers, Jeannie Paugh, Jeff Russell, Kevin Wallace, and all those Judges and staff in the Districts that are pitching in with daily tasks to help us all serve you better. This is a great team, responding with a dedication I have seldom seen. Thanks TEAM!
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