March 9, 2012, 05:12
Welcome back, and thank you all again for your patience.
I received an email from a user yesterday that gave me great pride about our OJCC team. The user had experienced some difficulties and contacted the OJCC clerk's office in Tallahassee. Here is what the user had to say about Debbie Golden and Jeannie Paugh, two of our OJCC team members: "I know I had about 3 hairs left until I gave up and contacted Debbie and Jeannie promptly followed up. They were absolutely awesome. They walked me through the problems I was encountering, took time to explain things to me and did it with a wonderful positive attitude. They were also quick in getting back with me and gave me a more positive feeling about the new changes."
We have a focused and dedicated team, and we are proud of all of our employees who contribute to providing you with answers and assistance. My special thanks to our team members, and to the user that took time to pay this well-deserved compliment. If we are not meeting your expectations, email me at david_langham@doah.state.fl.us. If someone in the OJCC exceeds your expectations and delivers customer service that you find remarkable, please let me know that also. Our OJCC team members have not enjoyed cost-of-living or other pay increases in years, and have actually seen their disposable income shrink in recent years. Your kind words and compliments go a long way in reinforcing that we appreciate their efforts and respect their contribution to our success.
Some Petitions filed this week may still remain unviewable on the docket. This error is known to us and has been virtually eliminated. A few examples may remain though. We are in the process of curing those that were unviewable. If you know of specific examples of an unviewable ePFB, please email me the case number and filing date so we can address these few remaining instances individually.
Please DO NOT USE ALL CAPS IN THE WEBFORMS, this is creating a problem with spacing. We know that the text sometimes runs off the page or beyond the box borders in the e-PFB and e-Response. Usually this is because the user USED ALL CAPS. This complication was caused by a new software we began using to create the PDF of your pleadings. We will be returning to the software we formerly used this week, and you should see improvement in the spacing issues. In the meantime PLEASE DO NOT USE ALL CAPS.
When filing an ePFB, when you get to the carrier page, if you see more than one carrier listed, and one or more of the entries needs to be removed, they can delete each entry by clicking on the trash can icon on the right-hand side of the page. Some of you are apparently perhaps not seeing the trash can because of the screen resolution (how big our page is on your monitor). If you don’t see the trash can, scroll over to the right. The trash can may be relocated soon to the left side of the screen to aid with this, but until then, please scroll right. Some of the errors being encountered this week are because of carrier information that needs to be deleted. If there is a carrier listed with no address, remove it and then add the carrier back with address. If you ONLY add a carrier, and leave the existing one that has no address, the e-PFB will fault when you try to submit it. It is program-critical that all parties have addresses in the e-PFB.
Adjusters, please remember that you have a letter as part of your license number. When you register to be an e-JCC user, you must include that alpha character in your license number. This is often an "A" or "P," etc. If you do not include this letter, you will be delayed in becoming an e-JCC user. Only register once. When you change jobs, company names change, or otherwise need to add or delete information, visit "my profile" and you can change the information as needed.
Documents filed by adjusters and attorneys (whether acting as counsel or as a mediator at a particular time) will proceed directly to the docket in the case. We are now affording e-filing access to unrepresented parties and to non-attorney mediators. The documents submitted by non-attorneys and non-adjusters will proceed to a "pending" status when they are submitted. This is similar to the process many are used to from the First District Court of Appeal e-DCA program. Those "pending" documents will be moved to the appropriate docket by our clerk's office. How long will that take? Keep in mind that we are working now to correct errors you may experience and to help you telephonically with learning the new system. It will be our goal though to move these documents within 24 hours and we expect that timing to shorten as the volume of training and assistance calls decreases.
If you are not able to access your account, email me David_langham@doah.state.fl.us. If you need assistance with the way the e-JCC program works, or with the forms and tools, please contact Jeannie_paugh@doah.state.fl.us. Thank you for your patience and contributions of suggestions, error messages and questions. Every time you interact with us, you will help improve the system for everyone.
Welcome back, and thank you all again for your patience.
I received an email from a user yesterday that gave me great pride about our OJCC team. The user had experienced some difficulties and contacted the OJCC clerk's office in Tallahassee. Here is what the user had to say about Debbie Golden and Jeannie Paugh, two of our OJCC team members: "I know I had about 3 hairs left until I gave up and contacted Debbie and Jeannie promptly followed up. They were absolutely awesome. They walked me through the problems I was encountering, took time to explain things to me and did it with a wonderful positive attitude. They were also quick in getting back with me and gave me a more positive feeling about the new changes."
We have a focused and dedicated team, and we are proud of all of our employees who contribute to providing you with answers and assistance. My special thanks to our team members, and to the user that took time to pay this well-deserved compliment. If we are not meeting your expectations, email me at david_langham@doah.state.fl.us. If someone in the OJCC exceeds your expectations and delivers customer service that you find remarkable, please let me know that also. Our OJCC team members have not enjoyed cost-of-living or other pay increases in years, and have actually seen their disposable income shrink in recent years. Your kind words and compliments go a long way in reinforcing that we appreciate their efforts and respect their contribution to our success.
Some Petitions filed this week may still remain unviewable on the docket. This error is known to us and has been virtually eliminated. A few examples may remain though. We are in the process of curing those that were unviewable. If you know of specific examples of an unviewable ePFB, please email me the case number and filing date so we can address these few remaining instances individually.
Please DO NOT USE ALL CAPS IN THE WEBFORMS, this is creating a problem with spacing. We know that the text sometimes runs off the page or beyond the box borders in the e-PFB and e-Response. Usually this is because the user USED ALL CAPS. This complication was caused by a new software we began using to create the PDF of your pleadings. We will be returning to the software we formerly used this week, and you should see improvement in the spacing issues. In the meantime PLEASE DO NOT USE ALL CAPS.
When filing an ePFB, when you get to the carrier page, if you see more than one carrier listed, and one or more of the entries needs to be removed, they can delete each entry by clicking on the trash can icon on the right-hand side of the page. Some of you are apparently perhaps not seeing the trash can because of the screen resolution (how big our page is on your monitor). If you don’t see the trash can, scroll over to the right. The trash can may be relocated soon to the left side of the screen to aid with this, but until then, please scroll right. Some of the errors being encountered this week are because of carrier information that needs to be deleted. If there is a carrier listed with no address, remove it and then add the carrier back with address. If you ONLY add a carrier, and leave the existing one that has no address, the e-PFB will fault when you try to submit it. It is program-critical that all parties have addresses in the e-PFB.
Adjusters, please remember that you have a letter as part of your license number. When you register to be an e-JCC user, you must include that alpha character in your license number. This is often an "A" or "P," etc. If you do not include this letter, you will be delayed in becoming an e-JCC user. Only register once. When you change jobs, company names change, or otherwise need to add or delete information, visit "my profile" and you can change the information as needed.
Documents filed by adjusters and attorneys (whether acting as counsel or as a mediator at a particular time) will proceed directly to the docket in the case. We are now affording e-filing access to unrepresented parties and to non-attorney mediators. The documents submitted by non-attorneys and non-adjusters will proceed to a "pending" status when they are submitted. This is similar to the process many are used to from the First District Court of Appeal e-DCA program. Those "pending" documents will be moved to the appropriate docket by our clerk's office. How long will that take? Keep in mind that we are working now to correct errors you may experience and to help you telephonically with learning the new system. It will be our goal though to move these documents within 24 hours and we expect that timing to shorten as the volume of training and assistance calls decreases.
If you are not able to access your account, email me David_langham@doah.state.fl.us. If you need assistance with the way the e-JCC program works, or with the forms and tools, please contact Jeannie_paugh@doah.state.fl.us. Thank you for your patience and contributions of suggestions, error messages and questions. Every time you interact with us, you will help improve the system for everyone.
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